We want you to pay only for what works.
Failed requests
Requests that fail because of a server-side error (HTTP 5xx) are never counted against your quota or balance.
Plan payments
- If you paid and your Plan was not activated, we refund in full.
- If you cancel within 3 days of activation and have used less than 10% of the Plan's quota, we refund in full.
- Otherwise, payments for a period that has started are not refundable, but your Plan stays active until the period ends.
Pay-as-you-go balance
Unused top-up balance can be refunded within 14 days of the top-up if none of it has been used.
How to ask
Email support@zieads.com with your invoice ID. Approved refunds are sent to the originating bank account within 14 business days.
Contact
Ziera Technology
Office: Ziera HQ, Somodaran, Kalasan, Sleman, DI Yogyakarta, Indonesia 55571
Email: support@zieads.com